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Privacy Policy

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1. Introduction

This Privacy Policy explains how Heaps O Wins ("we", "us", "our") collects, uses, stores and protects personal information you provide when using our website. We are committed to safeguarding your privacy and comply with applicable Australian privacy regulations.

2. Information We Collect

We may collect the following categories of personal information:

  • Name, email address, date of birth and contact details provided during registration.
  • Financial information required to process deposits and withdrawals.
  • Identity verification documents as required under responsible gambling and KYC obligations.
  • Device and browser information collected automatically for security and analytics purposes.
  • Usage data including pages visited, games played and session duration.

3. How We Use Your Information

Your information is used to operate your account, process transactions, verify identity, provide customer support, personalise promotions, and comply with legal obligations. We do not sell personal data to third parties.

4. Data Sharing

We may share data with payment processors, fraud prevention services, identity verification providers, and regulatory authorities where required by law. All third-party processors are subject to data protection agreements.

5. Cookies

We use cookies to maintain session integrity, remember preferences, and collect aggregate analytics. You may control cookie preferences through your browser settings; however, disabling certain cookies may impair site functionality.

6. Data Retention

We retain personal data for as long as your account is active and for a period thereafter as required by applicable law or as necessary to resolve disputes and enforce agreements.

7. Your Rights

Subject to applicable law, you have the right to access, correct or request deletion of your personal data. Contact us at the email address in the footer to exercise these rights.

8. Security

We implement industry-standard technical and organisational security measures including SSL encryption, access controls and regular security audits to protect your data.

9. Changes to This Policy

We may update this policy periodically. The date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related enquiries, contact us via the contact page.